• take the headache out of dealing with bored disinterested reps.
• show you short cuts through the pesky voice system that greets you on every call
• provide strategies for making the person you speak with work for you
• help with straight forward instructions designed to achieve your desired outcomes
• explain your account
• advise what the compliant process entails
• draft complaint letters formatted specifically to your concern
• let you know what you are due with regard to credits and rebates on your account
• make sure you are being billed correctly and not over billed
  
• give you an answer to mobile coverage issues
• keep up with latest information and update it regularly

The contents of this site are primarily designed around Telecom NZ protocols but the advice can be applied equally well to the other telecommunications companies

By following our steps and advice you will maximise your chances of resolving the issues you face, streamline your bill and easily cover the cost of your investment. What have you got lose?

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